Consultation is by appointment only, however emergencies and urgent cases will be triaged accordingly.
Existing patients of the practice can book appointments online via web-based system ManageMyHealth. Simply click the link below.
New patients are asked to call the practice to book an appointment.
Appointments can be made by telephoning the surgery on 08 8683 0788
Monday to Friday 8.30am-5.30pm
Saturdays (fortnightly) 8.30am-11.30am
(These times are a guide only, and may vary without notice)
Please phone the Clinic if you cannot find a time to suit your needs, or if you need a longer time, or are booking for a procedure, a Medical, AMSA medical, a Careplan or a Mental Health care plan.
TELEHEALTH or PHONE CONSULTS ARE NOT TO BE BOOKED THROUGH ONLINE BOOKINGS.
PLEASE CALL THE CLINIC FOR THIS SERVICE.
Urgent Appointments
If your problem is an emergency you must call 000 so you can be taken to the hospital for care.
About Your Consultation
Our standard consultation lasts between 6 – 12 minutes.
If you have more than one problem or your health needs are complex, your Doctor may ask you to come back for a further or a longer appointment. There may be times where you need to book a longer consultation.
Examples are:
- 6 week Post Natal mother and baby checks
- Complex work or insurance medicals
- Where you have significant, multiple or complex medical conditions and are booking a:
- New Patient Appointment
- Heavy Vehicle Driver’s Medical
- First Antenatal visit
Please check with a receptionist if you would like to confirm the length of time needed. Inappropriately booked long appointments may incur an extra fee.
If you are looking to become a new patient of the clinic our please phone our reception staff.
Cancelling Your Appointment
We understand that your plans may change. If you do need to cancel we ask that you do so as soon as possible, with a minimum of 3 hours notice. This will allow someone else to use that appointment.
A missed appointment fee may be charged if you do not attend. This is non-refundable from Medicare.
Nursing Home Appointments
The doctors from the Investigator Clinic see their patients at the local nursing homes. These appointments are usually made directly via the staff at the nursing homes. Please contact us if you have any questions about nursing home care.
Out of Hours Care
After hours care for accidents and emergencies is provided through the Port Lincoln Hospital Accident and Emergency Department. They can be contacted on 8683 2200. In an emergency situation please phone 000.