Appointments

Booked Appointments

Our friendly reception staff are available between 8.30am and 5.30pm Monday to Friday to assist you to make a booking.

For the best continuity of care we encourage you to book in advance with your regular doctor. Understanding this can’t happen every time, our team of doctors works together and is available to look after your medical needs.

For non urgent appointments, we ask that you call after 9.30am where possible.

Same Day Appointments

There are appointments to be booked on the day. For best availability please call at 8.30am in the morning.

Urgent Appointments

If your problem is an emergency you must call 000 and be taken to the hospital where our doctors can safely provide your care.

We offer a walk in service through our treatment room to provide access to care when it is not possible to wait for the next booked appointment. Please attend the Clinic where you will be assessed by our nursing staff and seen by the doctor on call.

 

At the Investigator Clinic we pride ourselves in the service our treatment room offers to our community.

About Your Consultation

Our standard consultation lasts between 6 – 12 minutes.

If you have more than one problem or your health needs are complex, your Doctor may ask you to come back for a further or a longer appointment. There may be times where you need to book a longer consultation.

Examples are:

  • 6 week Post Natal mother and baby checks
  • Complex work or insurance medicals
  • Where you have significant, multiple or complex medical conditions and are booking a:
    • New Patient Appointment
    • Heavy Vehicle Driver’s Medical
    • First Antenatal visit

Please check with a receptionist if you would like to confirm the length of time needed. Inappropriately booked long appointments may incur an extra fee.

If you are looking to become a new patient of the clinic our please phone our reception staff.

Cancelling Your Appointment

We understand that your plans may change. If you do need to cancel we ask that you do so as soon as possible, with a minimum of 3 hours notice. This will allow someone else to use that appointment.

A missed appointment fee may be charged if you do not attend. This is non-refundable from Medicare.

Nursing Home Appointments

The doctors from the Investigator Clinic see their patients at the local nursing homes. These appointments are usually made directly via the staff at the nursing homes. Please contact us if you have any questions about nursing home care.

Out of Hours Care

Our doctors participate in the Port Lincoln out of hours care service

All out of hours medical care is provided through the Port Lincoln Hospital A&E department. Please attend there for assessment.

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