Our friendly reception staff are available between 8.30am and 5.30pm Monday to Friday to assist you to make a booking.
For the best continuity of care we encourage you to book in advance with your regular doctor. Understanding this can’t happen every time, our team of doctors works together and is available to look after your medical needs.
For non urgent appointments, we ask that you call after 9.30am where possible.
Same Day Appointments
There are appointments to be booked on the day. For best availability please call at 8.30am in the morning.
If your problem is an emergency you must call 000 and be taken to the hospital where our doctors can safely provide your care.
We offer a walk in service through our treatment room to provide access to care when it is not possible to wait for the next booked appointment. Please attend the Clinic where you will be assessed by our nursing staff and seen by the doctor on call.
At the Investigator Clinic we pride ourselves in the service our treatment room offers to our community.
About Your Consultation
Our standard consultation lasts between 6 – 12 minutes.
If you have more than one problem or your health needs are complex, your Doctor may ask you to come back for a further or a longer appointment. There may be times where you need to book a longer consultation.
- 6 week Post Natal mother and baby checks
- Complex work or insurance medicals
- Where you have significant, multiple or complex medical conditions and are booking a:
- New Patient Appointment
- Heavy Vehicle Driver’s Medical
- First Antenatal visit
Please check with a receptionist if you would like to confirm the length of time needed. Inappropriately booked long appointments may incur an extra fee.
Nursing Home Appointments
The doctors from the Investigator Clinic see their patients at the local nursing homes. These appointments are usually made directly via the staff at the nursing homes. Please contact us if you have any questions about nursing home care.
New Patient Appointments
We welcome new patients to our Clinic.
To make an appointment for your first visit please contact our reception staff and tell them you are a new patient.
Prior to your first visit we will ask that you complete a new patient form and bring any relevant medical history and information that you may have. You can download the form here or complete it on arrival at the clinic.
You will need to bring 2 forms of identification with you when you come for you first appointment.
If you are choosing to be a regular patient at the Investigator Clinic, then it is advisable to transfer your medical records to our Clinic. To do this, you will need to complete a Transfer of Medical Records Form.
If you need to see a doctor urgently, or are visiting Port Lincoln, we are happy to see you in any available appointments or via our treatment room
On arrival at the clinic please let our receptionists know that you are here.
Cancelling Your Appointment
We understand that your plans may change. If you do need to cancel we ask that you do so as soon as possible, with a minimum of 3 hours notice. This will allow someone else to use that appointment.
A missed appointment fee may be charged if you do not attend. This is non-refundable from Medicare.
Out of Hours Care
Our doctors participate in the Port Lincoln out of hours care service
All out of hours medical care is provided through the Port Lincoln Hospital A&E department. Please attend there for assessment.