At Investigator Clinic we strive to provide quality healthcare to our valued patients. Our fees reflect the quality of our service and allow us to continue to maintain our Clinic and medical services to the standards our patients expect. Your Medicare rebate covers only part of the costs of providing this care. For this reason, we charge a gap for most consultations (including follow up results consults).
We are a mixed billing clinic and private fees may apply to consultations.
From 4th May 2026, we will bulk bill all eligible patients with a valid Health Care Card, Pension Card, or Seniors Health Care Card for standard consultations. Please note that gap fees may still apply for certain procedures and specialised services (such as skin procedures & specialised women’s health appointments).
Children (16 years and under), and DVA Gold/White card holders are currently billed directly to DVA*.
*Some procedures may incur an additional fee to cover consumables.
We will endeavour to communicate any out of pocket expenses before your consultation.
Those who are experiencing financial difficulties are asked to discuss their situation with your Doctor.
All our Doctors have their own individual billing practices.
We require payment in full on the day. We will claim your Medicare rebate for you through online claiming, please allow 24-48 hours for this to clear in your account. If you have not registered with Medicare for this to happen, you can register online through Mygov or call Medicare Australia on 132 011.
All Telehealth (phone or video) and New Patient appointments incur usual practice fees with the Medicare rebate being claimed. When booking a telehealth or new patient appointment you will be asked to provide your card details for payment, so we can take payment after your appointment.
In order to be eligible for the Medicare rebate for telehealth appointments, you MUST have seen a GP face-to-face in the clinic in the last 12 months. If you do not meet this criteria then you will incur a full private fee, which is not rebateable through Medicare.
| Service | Item Number | Practice Fee | Medicare Rebate | Gap |
| Short Consult | 3 | $60.05 | $20.05 | $40.00 |
| Standard Consult | 23 | $113.90 | $43.90 | $70.00 |
| Long Consult | 36 | $178.90 | $84.90 | $94.00 |
| Extended Consult | 44 | $230.10 | $125.10 | $105.00 |
| Long Extended Consult | 123 | $314.65 | $202.65 | $112.00 |
| Obstetric Consult | 16500 | $112.00 | $55.00 | $57.00 |
| Phone Consult (short) | 91890 | $60.05 | $20.05 | $40.00 |
| Phone Consult (standard) | 91891 | $113.90 | $43.90 | $70.00 |
| Phone Consult (long) | 91900 | $178.90 | $84.90 | $94.00 |
Did Not Attend (DNA) fee is $82.00
Late cancelation – 4 hours notification is required. Fee is $82.00
